GENERAL

Welcome to The New Aero AB and our website, thenewaero.com. These terms and conditions ( “Terms”) apply when you as a consumer ( “You”), place an order through thenewaero.com and associated pages (the “Website”). The terms are an agreement between you and The New Aero AB, VAT nr SE 559081509701, Yxeltorp 1, 614 97 Söderköping, SWEDEN ( “The New Aero” or “we”).

The conditions are only applicable for you as a consumer when an order is placed through the website. We ask that you carefully read the Terms before further use of the website. By making purchases from, and by using the site, you agree to the following terms and conditions.

To order on the website, you must be 18 years or older. The New Aero has the right, under Swedish law, to not accept credit card payment from people under the age of 18 years. We reserve the right in individual cases to deny or change your order (for example, if you have given false personal information and / or has any record for non-payment of debt).

The New Aero have no liability in case of errors in images, product description or technical specifications, incorrect prices and price adjustments (such as changes in prices from suppliers or currency fluctuations), or inaccurate information regarding whether an item is in stock. The New Aero have the right to correct any such errors and to change or update information at any time. If an incorrect price has been entered for an item that you have ordered, we will notify you of this and await your approval of the corrected price before continuing with the order. All pictures on the website must be exclusively seen as illustrations. Such illustrations cannot be guaranteed to reproduce the goods you receive, or the product’s exact appearance, features or origin.

The website, and all the content on it are owned by The New Aero or its licensors. The information is protected by including intellectual property and market laws. This means that trademarks, trade names, product names, images, graphics, design, layout and information about products, services and other content may not be copied or used without written approval from The New Aero.

PERSONAL INFORMATION

When shopping on our website we will store some of your personal information in order to carry out your purchase. You have the right to request access to your data, and if any information is incorrect, you can get it changed or removed. We may also use cookies, for example, to enhance your experience of this site. You can read more about how we use personal information and cookies in our privacy policy.

PRICES, FEES AND PAYMENT

When we receive an order from you, we will send a confirmation to your email address. It is therefore important that you enter the correct information when you place an order. We recommend that you save the confirmation to facilitate any contact with our customer services. Confirmation is also your proof that you completed your purchase.

Where applicable, prices are inclusive of Swedish VAT or VAT according to the rate appropriate to the country of receipt within the EU, Norway and Switzerland.

If the buyer is a VAT registered company within the EU you may enter your valid VAT number in the dedicated field at checkout to buy VAT free. Note that all valid VAT numbers supplied to us will be reported to he Swedish taxation agency in accordance with Swedish law. If you, for any reason, are not eligible to buy VAT free, The New Aero take no responsibility for any mistake or fraud from you.

 

You can choose to pay with debit or credit card. The New Aero has the right to deny the order if the bill payment or other similar payment method selected by you are not approved by The New Aero. The New Aero reserves the right to not always offer all payment methods, or change the payment method if your choice of payment for some reason is not working at the time of purchase. Note that any restrictions on the payment options are listed on the website.

All credit or debit card transactions on thenewaero.com are managed by Dibs. The New Aero doesn’t store or handle any banking or credit card numbers on our site.

The New Aero can offer promotions on the website that have more favorable conditions than what is stated in these Terms, such as discounts. These more favorable conditions apply as long as the campaign is active and for the specific goods specified by The New Aero in connection with the campaign. We reserve the right to revoke such campaigns at any time. Upon termination or revocation of a campaign these conditions will apply without modification. Deals on specific items on the website will last for a limited time and while supplies last.

DELIVERY AND CANCELLATION

Goods that are in stock are normally delivered within the number of days specified on the website. Unless otherwise agreed, for example, in connection with ordering goods that are not currently in stock.

You have the right to cancel an order if it has not been shipped.
If you feel that the supply of goods is delayed, which causes you to no longer wish to complete the purchase, it is up to you to make a cancellation. In the event that the item has already been shipped, the customer must receive the order. A cancellation is not valid until confirmation is received from The New Aero. If a product is no longer offered, The New Aero have the right to cancel the purchase and issue a refund. We will notify the customer of a refund or if a similar product is available.

The New Aero’s responsibility for errors in connection with the delivery is limited in accordance with the terms of delivery of the shipment, and what follows from these conditions.
Our liability to you for any loss or damage arising in connection with your order on the website is limited to the total amount of your order. The New Aero has no liability for indirect losses.

RIGHT OF WITHDRAWAL AND EXCHANGE RIGHT

You have 14 days from the day of receiving your product to be fully refunded for your purchase if you return the product, and up to 30 days to exchange your product.
The product must be in the same condition as when it was received. The product shall also be in their original boxes with labels intact and protective foam.

  1. In the case of repayment, The New Aero will pay the amount back to you as soon as possible, but no later than within 14 days from the date we received your notice of withdrawal. The New Aero may withhold the payment until we have received the goods or you have proven that the goods have been sent back, for example, through a filing receipt.
    The refund will be made to the source of original purchase, unless otherwise agreed or if any issues arise.
  2. A product can only be replaced with a product of equal or lesser value. If you want to switch to a more expensive product, you must return the product and we will issue a full refund. After this you may if you wish to add a new order for the right product.

All returns has to be notified to us in advance, or they will not be accepted. 

Products purchased directly from our website must be returned to our warehouse for a substitution to be made. The products cannot be exchanged at a local store.
Please note that you will need to pay the freight for the return package.

WARRANTY AND CLAIMS

The New Aero structural defects warranty is valid for three(3) years.

The products are manufactured to meet our high quality standards. In addition, the products are also covered by our warranty against structural defects. That is defects in design and material. The New Aero warranty covers only the parts mentioned above. To report a warranty issue, please contact us at info@thenewaero.com.

Note that The New Aero warranty does not cover:

  • Defects and damage due to loss, theft, fire, water, or natural disasters.
  • Problems or damage caused by misuse, neglect (knocks, dents, crushing, falling), accidents, repair or modification.
  • Aesthetic changes, defects and damage due to normal wear and tear and aging (for example scratches and curb rash, etc.).
  • Failure to follow the care instructions (link) may void the warranty.

It is important that customers carefully examine the items when they have been received. Cosmetical defects, for example paint defects or damage from transport, must be photographed and reported to us before the tire has been mounted and within 30 days of receiving the items.

Any complaints should be made to us. Please provide us with your order number and the reason for your complaint and we will reply with further instructions on returning the product for inspection.
In the event that a returned product has no fault, The New Aero has the right to charge a fee for transportation costs. If an item is to be replaced, this is done on a product of similar model or design. If a particular product is no longer in stock the customer has the right to be refunded. If a dispute arises between you as a customer and The New Aero and we are unable to resolve the dispute, you can submit a complaint to the EU’s functioning dispute settlement online, ODR. More information can be found via the following link http://ec.europa.eu/odr.

USER-GENERATED CONTENT

Our website may include user-generated content such as social media. The New Aero takes no legal responsibility for such materials. In case you suspect a copyright infringement, or infringement of any other right, or for any other reason feel offended by the content published on the website, please contact us.

OWNERSHIP

All products remain The New Aero’s property until full payment has been received.
All attempts of fraud will be reported to the police. The New Aero reserves the right to cancel a purchase if fraud is suspected.

FORCE MAJEURE

In case of war, warlike events, civil war, revolution, rebellion, government action, strike, lockout, blockade, natural disaster, alien invasion (both with and without countdown), zombie apocalypse or similar event, technical problems, failure of electrical / telecommunications / data communications or other communications, as well as defects or delays in services from subcontractors due to circumstances stated herein. The New Aero will be able to apply themselves to force majeure. These circumstances shall constitute grounds for freedom from liability and other sanctions. If this occurs, we will try to inform you.

GOVERNING LAW AND JURISDICTION

Swedish law applies to these Terms and your use of this website. To the extent the law allows, Swedish courts have exclusive jurisdiction regarding disputes arising out of these Terms or your use of the website, with the exception of cases where The New Aero voluntarily choose to take legal action against a customer / user where it has residence.

CHANGES TO THE TERMS

The New Aero reserves the right to modify these Terms at any time. Any changes to these Terms will be posted on the website. Changes apply from the time you have accepted the Terms (in conjunction with any new purchase or visits to the website), or 30 days after we have informed you about the changes. The New Aero recommend that you keep yourself updated on the website regularly to be aware of any changes to the Terms.

INVALIDITY

If the competent court, authority or arbitral tribunal finds that any provision of these Terms is invalid or unenforceable, the provision in question and all other provisions to be valid and enforceable to the extent permitted by applicable law. The provisions declared invalid or unenforceable will be replaced by relevant legal guidance and advice.

 

COMPANY INFORMATION

The New Aero AB
Yxeltorp 1
61497 Söderköping
SWEDEN

Phone
+46 735 005520

Mail
info (a) thenewaero.com

VAT number
SE 559081509701